Resolved | Dec 08, 2023 | 19:00 GMT+00:00
This issue is now resolved.
Closed | Dec 08, 2023 | 19:00 GMT+00:00
This issue has been resolved.
Investigating | Dec 08, 2023 | 09:00 GMT+00:00
1.50pm - Customers are reporting intermittent inbound call failures. To aid with investigations, please provide examples of any failures to support@jola.co.uk (or reply to an existing case) with the phone number effected.
11:10am - the cause has been identified and a fix implemented. Testing is proving successful. Customer are asked to conduct testing and any issues please contact support@jola.co.uk / 01158225000 option 1.
Currently experiencing an issue with one of our inbound carriers. Engineers have engaged with the carrier and assisting them with an issue that resolved from a maintenance window at their end last night. We expect updates every 30 minutes.
Note: this issue is not impacting all inbound calls, only numbers hosted on that carrier.
Our apologies for the delay in announcing this incident and for the impact caused to customers.